This chapter discusses the variety of approaches to the management of people in airlines from the Asia / Pacific / Middle East region in the face of increasing deregulation. We identify key differences between the institutional environment for airlines in the US versus those in Asia-Pacific...

The crisis in the airline industry and its labor relations system creates a window of opportunity to introduce changes that are essential to successful industry recovery. This paper summarizes the results of our research on labor relations conducted as part of the MIT Global Airline Industry...

We examine competing theoretical arguments regarding whether union representation, shared governance, wage levels and two features of the quality of labor relations - workplace culture and conflict in negotiations - lead to better or worse outcomes for airlines and test them with a mix of...

The crisis in the airline industry and its labor relations system creates a window of opportunity to introduce changes that are essential to successful industry recovery. This paper summarizes the results of our research on labor relations conducted as part of the MIT Global Airline Industry...

The authors examine competing theoretical arguments regarding whether union representation, shared governance, wage levels, and two features of the quality of labor relations--workplace culture and conflict in negotiations--lead to better or worse outcomes for airlines, and they test these...

This paper identifies a number of questions that need to be answered if the growing interest in building investment portfolios of firms that follow socially and environmentally sustainable practices is to be successful in transforming the financial institutions and analysts from a liability to...

The terrorist attacks of September 11th, 2001 affected the U.S. airline industry more than almost any other industry. Certain of these companies emerged successful, however, and demonstrated remarkable resilience while others languished. This investigation identifies the reasons why some airline...

Does commercial success diminish creativity? With arguments both for and against, the question remains one the biggest of puzzles in the study of creativity. In this paper, using novel measures of creativity and success, we identify the causal impact of success on subsequent levels of...

Does public ownership have negative consequences for professional service firms by reducing employee incentives? I address this question with a panel of advertising agencies. Public ownership was associated with inferior performance for small agencies but not for large agencies; and there was no...

A growing literature on professional service firms is hindered by the ambiguity of its central concept, which leads to an overly-narrow empirical focus and to over-generalizations that may tout inefficiencies as best practice. To address this ambiguity, I develop a theory of the distinctive...