The Relationship Management Methodology (RMM) for hypermedia design was originally introduced in 1995, and hassince evolved in a number of ways in response to the rapid growth in demand for hypermedia applications on the WorldWide Web. The revamped methodology is demonstrated in the design of...

Hypermedia design is usually ad hoc. Whereas the original RelationshipManagement Methodology (RMM) provides a structured approach to design andimplementation of hypermedia applications, it has limitations that constrain theusability of the kinds of applications it can construct. This paper...

The explosion of business to consumer electronic commerce creates newchallenges for companies to design electronic systems and interactions that retaincustomers and increase sales. This exploratory study examines the impacts of selectsystem design and other variables that can influence customer...

With the explosion of business to consumer commerce on the web, manycompanies are faced with new challenges in their efforts to retain customers and increasesales. Our study explores some of the important factors that increase customer intentionto return and the number of unplanned purchases...

Though a large percentage of micro-task crowdsourcing workers have a college degree and report a household income above the national median, they persistently return to crowdsourcing platforms, despite the low pay and relative simplicity of the tasks. In this study, we aim to understand why...

Re-engineering or business process redesign has becomevery popular. This paper presents a clear description ofre-engineering and contrasts it with incremental change insystems. The paper also develops a framework for comparingtwo related systems. The framework is applied to a casestudy of the...

In spite of the increasing sophistication and power of commercial spreadsheetpackages, we still lack a formal theory or a methodology to support the constructionand maintenance of spreadsheet models. Using a dual logical/physicalperspective, we identify four principal components that...

Information Technology is changing the nature of organizations and the way all ofus work. IT design variables make it possible to create new organization structures andnew modes of operation. The second order impact of these new types of organizationsand working arrangements is on physical...

This article presents a model of the implementationprocess for dedicated packages and describesa research project to test the model undertakenwith the cooperation of a majorcomputer vendor. Data were collected from 78individuals in 18 firms using the package andfrom the package vendor. The...

This paper presents the results of a exploratory study of problem solvingby top management in a sample of firms. The purpose of the research is todetermine the nature of the information needed by top management and the roleof computer-based system in suppling it. The paper classifies...