Much of the gap between the potential of InformationSystems and their realization can be explained by behavioral andorganizational issues. This paper outlines the scope of behavioralresearch in information systems using selected examples, identifiesseveral principles underlying this work, and...

An approach to measuring information systems propertiesis developed and tested with data from 38 systems in thesame application area (mortgage loan servicing). Theresults provide support for the notion that general measuresof system properties can be made operational andthat these measures may...

Evidence is reviewed that the operating characteristics ofcomputer application systems, in addition to physical characteristicsof display units (CRTs), are the cause of many observed effects onoperator health and task effectiveness. These effects arehypothesized to occur through changes in task...

If general principles for the design of computer mediatedwork are to emerge, the interplay between the work environment and thecharacteristics of application systems must be understood better. Theresults of a study of 620 Claims Representatives in the SocialSecurity Administration, whose job...

This paper explores issues that are central to designing,and particularly to the design of information systems. Itportrays the context of design, the considerations that gointo designing - how these are in conflict, and how theyare ultimately resolved - and the role of creativity inthis process....

It is accepted, generally, that Information Systems (IS)personnel have specific needs and present a unique set of problems formanagement. This position is challenged. It is our contention thatIS personnel exhibit relatively few differences when compared withother, similar, occupational...