Given the enormous amount of data created through customers’ transactions in retail stores, it comes as no surprise that retailers are actively seeking initiatives to leverage big data and offer their customers superior services that provide mutual, previously unattainable benefits....

BPM research has been of great importance in Germany since the early 1990s. In Russia, increased competition and new IT possibilities have only recently forced both companies and governmental institutions to start taking benefits from BPM. Against this background, the workshop PropelleR 2012...

In many enterprises and other types of organizations, decision making is both a crucial and a challenging task. Despite their importance, many decisions are still made based on experience and intuition rather than on evidence supported by rigorous approaches. Decisions are often made this way...

In an environment of intense globalization and digitalization, business organizations are increasingly faced with various challenges such as rising costs, strong competition, rapidly evolving technologies, increasingly demanding and whimsical consumers, and, in social terms, changing societal...

Business Process Management (BPM) represents a constant process in which employees of the BPM department, constantly analyze company's business processes and enhance the same, improve or change them using Business Process Improvement (BPI) and Business Process Reengineering (BPR). The main goal...