Improved service delivery (services are easier to use, more convenient, of better quality etc.) has been perceived as one of the key goals of e-government initiatives, next to the improvement of government business processes (increase in internal efficiency, better information sharing,...

By integrating organizational and institutional theoretical-frames this article, foremostly, formulates a three-dimensional perspective of administrative-rituals approach – administrative universalist-rituals, administrative cultural-rituals and administrative environmental-rituals – to...

Intrinsic motivation is widely considered by public administration scholars as fundamental for the Public Service Motivation (PSM). In apparently contradiction with the theory of PSM, the extrinsic motivation techniques, such as financial incentives, function better in Romanian public...

The process of EU enlargement involves conditioning, assisting, monitoring and checking a candidate country’s capacity to be an EU member. Those instruments have been largely credited to impact institutional change in the candidate countries in Central and Eastern Europe. However, while the EU...

The developments of the civil service and administrative reform in Central and Easter European countries and in Russia are more or less similar. For the Central and Eastern European countries explicitly EU Membership is mentioned as an incentive for reform, the accession criteria have even been...