Online review aggregators, such as TripAdvisor, HotelClub and OpenTable help consumers identify the products and services that best match their preferences. The goal of this study is to understand the impact of online review aggregators on firms and consumers. We adopt Salop's circular city...

We analyze a duopoly game in which products are initially differentiatedin variety and quality. Each consumer has a most preferred variety and aquality valuation. Customization provides ideal varieties but has noeffect on product qualities. The firms first choose whether to customizetheir...

Platforms such as Uber, Lyft and Airbnb serve two-sided markets with drivers (property owners) on one side and riders (renters) on the other side. Some agents multi-home. In the case of ride-hailing, a driver may drive for both Uber and Lyft, and a rider may use both apps and request a ride from...