Data envelopment analysis (DEA) is a powerful tool for measuring the relative efficiencies of a set of decision making units (DMUs) such as schools and bank branches that transform multiple inputs to multiple outputs. In centralized decision-making systems, management normally imposes common...

Effective supply chain management relies on information integration and implementation of best practice techniques across the chain. Supply chains are examples of complex multi-stage systems with temporal and causal interrelations, operating multi-input and multi-output production and services...

The healthcare system is no stranger to resource challenges in the face of unlimited demand to fulfill healthcare objectives of satisfying patients, maintaining service quality, and maximizing profit. Healthcare decision-makers are responsible for devising effective methods for allocating scarce...

The healthcare system is no stranger to resource challenges in the face of unlimited demand to fulfill healthcare objectives of satisfying patients, maintaining service quality, and maximizing profit. Healthcare decision-makers are responsible for devising effective methods for allocating scarce...

The aggregate black-box approach of conventional Data Envelopment Analysis (DEA) limits its usefulness in situations where the observation is the result of independent decision making in sub-units (sub-DMUs), sequentially linked through processes or semi-finished products. The situation is...

The economic concept of Returns-to-Scale (RTS) has been intensively studied in the context of Data Envelopment Analysis (DEA). The conventional DEA models that are used for RTS classification require well-defined and accurate data whereas in reality data are often imprecise, vague, uncertain or...

Service quality is often conceptualized as the comparison between service expectations and the actual performance perceptions. It enhances customer satisfaction, decreases customer defection, and promotes customer loyalty. Substantial literature has examined the concept of service quality, its...