Purpose: The aim of this paper is constructing a performance evaluation model for service-oriented catering supply chain. Design/methodology/approach: With the research on the current situation of catering industry, this paper summarized the characters of the catering supply chain, and then...

The objective of this research is to show an innovative way for processing the collected data and measurement of practice and performances of supply chain by means of transformation of the obtained linguistic values, using the appropriate fuzzy methods, into crisp values of research variable...

Purpose In the recent dynamic market, supply chain disruptions are rapidly increasing with varied customer demand, technological changes, uncertain pandemic events etc. To overcome the unexpected disruptions, supply chain of each business should be resilient and pharmaceutical supply chain (PSC)...

Sustainability has gained more attention in an attempt to avoid unwanted results in the business environment since its main objective is to minimize the negative impact on the economy, society, and the environment. A supplier relationship is one of the critical concepts in sustainable supply...

Companies create supply chains (SC) to gain added value, but collaborative relationships do not mean they all receive a balanced share of this value due to power asymmetry. The success of an SC depends on its ability to deliver the required products/services to the customer with specific quality...

Background: Kaizen is a very important continuous improvement technique; however, measuring kaizen results/benefits have not been clearly and comprehensively addressed by the literature. Objectives: This paper aims to propose a kaizen measuring system by integrating a Balanced Scorecard (BSC) and...