Private equity, hedge funds, sovereign wealth funds and other private pools of capital form part of the growing shadow banking system in the United States; these new financial intermediaries provide an alternative investment mechanism to the traditional banking system. Private equity and hedge...

The dramatic growth of the call center industry is a world-wide phenomenon, fueled by advances in information technologies and the precipitous decline in the costs of voice and data transmission over the last two decades. As part of this global industry, call centres in India have experienced...

In this chapter, we draw on a comparative international survey of management strategies and employment practices in U.S. and Indian customer contact call centers. We compare these practices across three types of centers: U.S. in-house, U.S. outsourced, and Indian outsourced- offshore operations....

This study examines the relationship between informal training and job performance among 2,803 telephone operators in a large unionized U.S. telecommunications company. The authors analyze individual-level data on monthly training hours and job performance over a five-month period in 2001 as...

This case study of the Communications Workers of America (CWA) demonstrates the value of resource dependence and contingency organizational theories-two branches of organization theory, which has most commonly been used to interpret firm behavior-for analyzing union revitalization. Consistent...

The goal of this paper is to develop a comprehensive research agenda to analyze trends in domestic outsourcing in the United States - firms' use of contractors and independent contractors - and its effects on job quality and inequality. In the process, we review definitions of outsourcing, the...

This paper examines three questions: 1) How and why have financial models of doing business emerged in the last three decades? 2) What new forms of financial capitalism have become important in the current period? 3) How do new financial intermediaries, such as private equity, and the financial...

This paper examines three questions: 1) How and why have financial models of doing business emerged in the last three decades? 2) What new forms of financial capitalism have become important in the current period? 3) How do new financial intermediaries, such as private equity, and the financial...

Private equity firms have become major players in the healthcare industry. How has this happened and what are the results? What is private equity's ‘value proposition' to the industry and to the American people -- at a time when healthcare is under constant pressure to cut costs and prices?...

This article offers a political explanation for the diffusion and sustainability of team-based work systems by examining the differential outcomes of team structures for 1200 workers, supervisors, and middle managers in a large unionized telecommunications company. Regression analyses show that...