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Effect of Trust, Satisfaction, Risk Perception, and Quality of Interest to Buy Online Website Using E-Commerce System
Suherman, Choirunnisa - 2020
This study aims to determine the effect of trust, satisfaction, perception of risk and quality website to purchase … results showed that there are significant between trust, satisfaction, and perception of risk toward buying interest online … value of > 0.5 and values Average Variance Extracted (AVE) trust, satisfaction, perception of risk, quality websites and …
Persistent link: https://www.econbiz.de/10012845232
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Customers' perceptions as an antecedent of satisfaction with online retailing services
Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27
The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...
Persistent link: https://www.econbiz.de/10012116963
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A study on customers perception towards online banking during Covid-19
Cherukur, Ram Babu; Sivakumar S - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 980-986
Persistent link: https://www.econbiz.de/10012544290
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Performance-based rankings and school quality
Herresthal, Claudia - 2017 - updated 13th June 2019
Persistent link: https://www.econbiz.de/10012667272
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Value creation in a QoE environment
Heger, Tobias; Schlesinger, Maximilian D. - 2010
Persistent link: https://www.econbiz.de/10008904409
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The Chinese perception of quality : model building and analysis based on consumers' perception
Cheng, Hong; Li, Dandan; Luo, Lianfa - In: Journal of chinese management : JCM 1 (2014), pp. 1-22
Theory construction and data reconstruction are required for the evaluation of quality in China. Taking into consideration existing mature quality evaluation models (particularly the methods of evaluating customer satisfaction) and China's unique national conditions during its economic...
Persistent link: https://www.econbiz.de/10010414278
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An Investigation of Perception Differences Regarding E-Service Quality Dimensions Among E-Service Customers
Başaran, Bülent - 2012
Diffusion of Internet usage and proliferation of electronic commerce activities have forced many service companies to implement the online extensions and provide all or some services via high quality web sites. Therefore, determining the quality dimensions of their web sites and understanding...
Persistent link: https://www.econbiz.de/10013114503
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Perception of fairness of interaction in handling complaints of users of travel agency services : evidence from Serbia and Croatia
Jevtić, Jelena; Tomić, Slavica; Leković, Ksenija - In: Proceedings of the ENTRENOVA - ENTerprise REsearch … 7 (2021) 1, pp. 190-200
recovery. The perception of interactionist fairness is one of the determinants of a user’s complaint behaviour. Interactionist … perception of fairness of interaction in handling complaints of users of travel agency services in terms of their socio …
Persistent link: https://www.econbiz.de/10013170353
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The Quality of Employment (QoE) in Nine Latin American Countries : A Multidimensional Perspective
Sehnbruch, Kirsten - 2020
Persistent link: https://www.econbiz.de/10012833412
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Study of Perception of College Going Young Adults towards Online Streaming Services
Mavale, Sushil - 2020
The research conducted focuses upon the perception of college going young adults towards online video streaming …
Persistent link: https://www.econbiz.de/10012838872