It has often been claimed that services are so much special and featured by challenging characteristics such as … "intangibility", "perishability" "simultaneity" and "heterogeneity". This paper will show that indeed services and industrial … theory. More important, the author points at the real issues worth being discussed: Products (services) that are highly …

Visions of the next-generation Internet of Services are driven by digital resources traded on a global scope. For the … resulting economic setting, automated on-line techniques for handling services and resources themselves, for advertising and … for the respective management of services and associated service level agreements is mandatory. This thesis presents the …

important supplementary mechanism to protect innovations in knowledgeintensive services. …

innovation behavior between the manufacturing and services sectors, for example, with respect to information sources and … entrepreneurship. The results of this paper reveal the importance of service innovation not only for the services sector but also for …

arm’s length. The model further implies that firms are more likely to offshore when frictions in the provision of services …