Support of processes by appropriate Information and Communication Technology (ICT) is a key requisite to persist in an environment characterised by high specialisation and cooperative service production – also in the public sector. This paper describes a method for pattern-based semantic...

Supplier Relationship Management (SRM) plays an important role in the reduction of costs and theoptimization of performance in industrial enterprises. Despite enormous investments in innovation, the healthcare sector has not experienced fundamental change yet. However, increased market dynamics...

Empirical research strategies are undisputedly of paramount importance to rigorous and relevant IS research. Employed practices of empirical research in Information Systems, however, are still considered to be problematic. One related problem in this context is the lack of rigorously developed...

Aufgabe eines Data Warehouse ist die schnelle und flexible Bereitstellung entscheidungsrelevanter Daten. Es stellt damit - je nach Interpretation - eine Weiterentwicklung der Entscheidungsunterstützungssysteme oder eine auf Analyseaufgaben ausgerichtete Datenbank dar. Um seine Aufgabe erfüllen...

This paper asks why organisations invest in non-integrated CRM point solutions when many of the benefits of enterprise systems are claimed to be due to integration of processes and information. This paper identifies six factors that explain why organisations invest in CRM point solutions:...

In order to improve transparency and stabilise health care costs, several countries have decided to reform their healthcare system on the basis of diagnosis-related groups (DRG). DRGs are not only used for classifying medical treatments, but also for case-based reimbursement, hence induce active...

Aufgabe eines Data Warehouse ist die schnelle und flexible Bereitstellung entscheidungsrelevanter Daten. Es stellt damit - je nach Interpretation - eine Weiterentwicklung der Entscheidungsunterstützungssysteme oder eine auf Analyseaufgaben ausgerichtete Datenbank dar. Um seine Aufgabe erfüllen...