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The impact of service quality on customer satisfaction : the role of price
Sri Lestari Prasilowati; Suyanto, Suyanto; Safitri, Julia; … - In: Journal of Asian finance, economics and business : JAFEB 8 (2021) 1, pp. 451-455
Persistent link: https://www.econbiz.de/10012692360
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The effect of product knowledge and service quality on customer satisfaction
Al Idrus, Salim; Abdussakir, Abdussakir; Djakfar, Muhammad - In: Journal of Asian finance, economics and business : JAFEB 8 (2021) 1, pp. 927-938
Persistent link: https://www.econbiz.de/10012692590
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Digital banking in Northern India: the risks on customer satisfaction
Kaur, Balijinder; Kiran, Sood; Grima, Simon; … - In: Risks : open access journal 9 (2021) 11, pp. 1-18
The widespread use of digital technologies and the current pandemic (COVID) have fueled the need and call for digital transformation in the banking sector. Although this has various benefits, it is a disruption to the norm to which a bank customer has to become accustomed. This variance means...
Persistent link: https://www.econbiz.de/10012705000
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Impact of service quality, customer satisfaction and switching costs on customer loyalty
Nguyen Thanh Do; Pham Thanh Van; Tran Dung Manh; Pham … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 8, pp. 395-405
Persistent link: https://www.econbiz.de/10012670698
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Service quality perception and customer satisfaction in Islamic banks of Oman
Alam, Naushad; Al-Amri, Hanin Abdulrhman - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 9, pp. 499-504
Persistent link: https://www.econbiz.de/10012670930
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Impact of service quality and perceived value on customer satisfaction and behavioral intentions : evidence from convenience stores in Vietnam
Van Dat Tran; Nhat Minh Trang Le - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 9, pp. 517-526
Persistent link: https://www.econbiz.de/10012670935
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Antecedents of customer loyalty : study from the Indonesia's largest e-commerce
Rizan, Mohamad; Febrilia, Ika; Wibowo, Agus; Pratiwi, … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 283-293
Persistent link: https://www.econbiz.de/10012671389
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Investigating the effect of service quality on bank customers' satisfaction in Bangladesh
Rahaman, Md. Atikur; Ali, Md. Julfikar; Kejing, Zhang; … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 823-829
Persistent link: https://www.econbiz.de/10012671489
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Customer satisfaction in hotel services : a case study of Thanh Hoa Province, Vietnam
Quang Hieu Le; Thanh Xuan Thi Nguyen; Thanh Thuy Thi Le - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 919-927
Persistent link: https://www.econbiz.de/10012671513
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The effect of service quality and value of five-star hotel services on behavioral intentions with the role of consumer satisfaction as mediator
Goeltom, Vasco Adato H.; Kristiana, Yustisia; Juliana, J.; … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 11, pp. 967-976
Persistent link: https://www.econbiz.de/10012671847