The digital revolution on the web/internet is believed to be having a major impact on the performance of firms’ purchasing and supply functions. Beyond anecdotal evidence however, little is known about the actual level of utilisation of web-based interaction technologies in purchasing and...

Security of data is critical to the operations of firms. Without the ability to store, process and transmit data securely, operations may be compromised, with the potential for serious consequences to trading integrity. Thus the role that electronically-mediated working plays in business today...

Purpose: The purpose of this paper is to provide an overview of the logistical transformation of British retailing over the last three decades and to discuss likely challenges that face logistics managers in the futureDesign/Approach: Reviews the key works on retail logistics, including the...

This long briefing provides an overview of the definition of security incidents and breaches and an analysis of their scale and trends. We summarise the current EU-level efforts to address network and information security, review some of the provisions of the Commission's 2013 proposals for a...

In this article we have used existing literature, a large-scale electronic survey of stakeholder participants, an expert workshop and interviews with a range of LAP stakeholders to answer the following research questions: • Where should action on Internet security sit in the continuous...

Dealing with intangible and so subtle experience is unusual and a huge challenge for management that is not used to measure what has no numbers, but maybe they need to see beyond the obvious and accessible statistics. Recently, several studies point to the importance of customer experience...