The tourism industry has been distinguishing itself by promoting economic benefits and contributing to the creation of employment and opportunities in the country. This paper aims to investigate and analyze the impact of symmetric internal communication on individual performance and...

This study assesses the impact of human resource managers on the effectiveness of hotel branding with reference to Jordanian hotel industry. The study followed a cross-sectional design in which data was collected through a questionnaire-based survey. Subsequently, the collected data were...

Purpose ? The purpose of this paper is to advance discussion of the efficacy of the current Australian competency training framework for credentialing and preparing front-line employees for the hospitality and tourism industry. Design/methodology/approach ? Discussion focuses on the hospitality...