Information and communication technology (ICT) offers an array of tools that can be used to help government services become more agile, responsive, seamless and accountable. This book looks at new thinking and practice in OECD countries in five different areas: Making electronic services more...

Public sector integrity is crucial for sustained socioeconomic development. This report assesses Peru's integrity system at both the central and subnational levels of government. It provides a set of recommendations to strengthen and consolidate this system, instil a culture of integrity, and...

This report presents an overview of performance-related pay policies (PRP) for government employees in selected OECD member countries over the past two decades. Both the strengths and the weaknesses of PRP policies are assessed. The report explores the various paths of reform in each country,...

This book takes stock of the past two decades of public sector modernisation in OECD countries. These years have witnessed an influx of new ideas and initiatives but how have these new ideas worked in practice? This report assesses failures and successes and identifies the challenges ahead. It...

Red tape is burdensome to companies, inhibits entrepreneurship, and reduces competitiveness. This book examines country strategies and tools for reducing red tape and the institutional frameworks set up to reduce red tape, and finds what the trends are and what strategies are working.

In an era of globalisation, decentralisation, and knowledge-based economies, governments are having to reshape public sector leadership to cope with new challenges. This environment requires new roles for public sector leaders including change agents, promoters of enhanced performance,...

“Too much red tape” is a common complaint from businesses and citizens in OECD countries. This report analyses proven approaches commonly adopted by governments to reduce and streamline administrative procedures like one-stop shops (physical and electronic), simplification of permits and...

This book takes stock of the past two decades of public sector modernization in OECD countries. These years have witnessed an influx of new ideas and initiatives but how have these new ideas worked in practice? This report assesses failures and successes and identifies the challenges ahead. It...

Red tape is burdensome to companies, inhibiting entrepreneurship and reducing competitiveness. This book examines OECD countries' strategies, tools and institutional frameworks for reducing red tape, identifies trends and finds what strategies are working