chapter 1 Introduction -- chapter 2 There Is No Panacea! -- chapter 3 Training Day -- chapter 4 Sharing Black Books -- chapter 5 Tachinbo -- chapter 6 Prioritizing and Executing Actions -- chapter 7 Updating Standardized Work Forms and Expanding -- chapter 8 Focused Tachinbo: Workstation...

Less for More: Does Consumers' Proneness to Join More Online Brand Communities Negatively Impact Consumers’ Sharing Ability? -- Who buys when and where? How channel design and consumer attributes influence customer journey outcomes -- Descending Beats Ascending: Effects of Order on the Likert...