"This book focuses on the impact of new and innovative technologies on improving public service delivery in public and nonprofit organizations. It highlights how government adopts and implement digital solutions to public problems at all levels of governments. It also provides case studies...

"This book overviews the opportunities provided by new technologies, applications, and research in the areas of ubiquitous learning and how those technologies can be successfully implemented"--Provided by publisher.

"This book focuses on business process standards and standardization, offering an indepth multi-methodological analysis of the benefits organizations may obtain from BPS and how the benefits can best be achieved" --Provided by publisher.