Cases on Information Technology Planning, Design and Implementation brings together a variety of real-life experiences showing how other companies and organizations have successfully, or not so successfully, planned, designed, and implemented different applications using information technology....

1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and...

The technological innovation of information technology is driving businesses and organizations to reassess their structures and processes to achieve a higher level of efficiency and effectiveness using IT. In this ongoing process, the wisdom and experiences of other organizations can be a...

Commercial systems built today are increasingly using XML technologies for storing any amount of text or data. This book collects the latest research for academicians and practitioners that describes the use and synergy between data structure technologies. It explores and investigates various...

"This book offers practical and useful guidelines, models, and techniques for improving software processes and products for small and medium enterprises, utilizing the authoritative, demonstrative tools of case studies and lessons learned to provide academics, scholars, and practitioners with an...

Data warehouses and online analytical processing (OLAP) are emerging key technologies for enterprise decision support systems. They provide sophisticated technologies from data integration, data collection and retrieval, query optimization, and data analysis to advanced user interfaces. New...

"This book presents the most current research on existing and emergent trends on conceptual modeling and information systems engineering, bridging the gap between research and practice by providing a much-needed reference point on the design of software systems that evolve seamlessly to adapt to...

"This book explores the development of intelligent techniques for the information security in the area of biomedical image and signal processing. It emphasizes on data security and content protection in modern health care system"--

The lack of formal semantics of applications and services to be integrated into business processes makes it difficult for software engineers and developers to interconnect heterogeneous applications. This book provides methods that incorporate and streamline processes that allow employees,...

This book addresses the relevance of knowledge management strategies for the advancement of organizations worldwide. This reference book contains comprehensive tools to systematically guide through a process that focuses on data gathering, analysis, and decision making.