outsourcing of customer services / Piyush Sharma, Rajiv Mathur, Abhinav Dhawan -- IT offshoring : a German perspective / Michael …. Wang -- Making sense of the sourcing and shoring maze : various outsourcing and offshoring alternatives / Subrata …. Atkins -- Outsourcing and offshoring : issues and impacts on venture capital / Alev M. Efendioglu -- Outsourcing and …

implementation -- Sourcing management -- Sourcing theories -- IS/IT outsourcing -- Sourcing markets -- Sourcing practices -- Offshore … IT outsourcing -- IT governance as resource mobilization -- IT governance as allocation of decision rights -- IT … governanceas strategic alignment -- Implementing IT governance -- IT outsourcing governance -- Knowledge management in governance …