Corporate social responsibility : bottom-line issue or public relations exercise? / Lord Tim Clement-Jones -- Corporate citizenship as part of the business model / Geoffrey Bush -- Legislation, litigation, activism and threats / Stuart Thomson -- Measuring corporate social responsibility / Will...

The role of learning, training and development in organizations -- The identification of learning, training and development needs -- The planning and designing of learning, training and development -- Delivering learning, training and development -- Assessment and evaluation of learning,...

U.S. monetary policy during the 1990s / N. Gregory Mankiw -- Fiscal policy and Social Security policy during the 1990s / Douglas W. Elmendorf, Jeffrey B. Liebman, David W. Wilcox -- Tax policy from 1990 to 2001 / Eugene Steuerle -- Between meltdown and moral hazard : the international monetary...

This step-by-step textbook shows students how to design, conduct, and interpret market research. Marketing research: text and cases covers the full range of this topic from the difference between strategic and tactical decisions to choosing the proper research design and on to advice on...

The Basics of Six Sigma -- The Grass Roots of Six Sigma -- Creating the Cultural Structure -- Preliminary Tasks -- A Six Sigma Continuous Improvement Teaming Model -- Step 1: Create the Operational Statement and Metric -- Step 2: Define the Improvement Teams -- Step 3: Identify Potential Causes...

Overview of labor exchange policies and services / Randall W. Eberts and Harry J. Holzer -- Federal-state relations in labor exchange policy / David E. Balducchi and Alison J. Pasternak -- State and local labor exchange services / Neil Ridley and William A. Tracy -- Labor exchange performance...

Introduction / Henry J. Aaron and Joel Slemrod -- The tax shelter battle / Joseph Bankman -- Issues of international tax enforcement / David R. Tillinghast -- Small business and the tax system / Joel Slemrod -- The Turbotax revolution : can technology solve tax complexity? / Austan Goolsbee --...