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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
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Hospitality workers' COVID-19 risk perception and depression : a contingent model based on transactional theory of stress model
Yan, Jiaqi; Kim, Sunghoon; Zhang, Stephen X.; Foo, Maw Der - In: International journal of hospitality management 95 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012547994
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Impact of the COVID-19 pandemic on management-level hotel employees' work behaviors : moderating effects of working-from-home
Chi, Oscar Hengxuan; Saldamli, Asim; Gursoy, Dogan - In: International journal of hospitality management 98 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10013198476
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Accommodators or non-accommodators? : a typology of hotel frontline employees’ attitude towards guests with disabilities
Adam, Issahaku - In: International journal of hospitality management 82 (2019), pp. 22-31
Persistent link: https://www.econbiz.de/10012121386
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Challenging or hindering? : understanding the daily effects of work stressors on hotel employees' work engagement and job satisfaction
Shi, Xiaolin; Gordon, Susan; Adler, Howard - In: International journal of hospitality management 103 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209281
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Ability and willingness to work during COVID-19 pandemic : perspectives of front-line hotel employees
Stergiou, Dimitrios P.; Farmaki, Anna - In: International journal of hospitality management 93 (2021), pp. 1-4
Persistent link: https://www.econbiz.de/10012435837
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How the COVID-19 pandemic affected hotel employee stress : employee perceptions of occupational stressors and their consequences
Wong, Antony King Fung; Kim, Seongseop; Kim, Jungkeun; … - In: International journal of hospitality management 93 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012435962
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COVID-19 and the future of work in the hospitality industry
Huang, Arthur; De la Mora Velasco, Efren; Marsh, Jessica; … - In: International journal of hospitality management 97 (2021), pp. 1-5
Persistent link: https://www.econbiz.de/10012820045
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Qualitative job insecurity, emotional exhaustion and their effects on hotel employees' job embeddedness : the moderating role of perceived organizational support
Dogantekin, Ali; Secilmis, Cihan; Karatepe, Osman M. - In: International journal of hospitality management 105 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013363633
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Tourism, hospitality, and DEA : where do we come from and where do we go?
Nurmatov, Ruslan; Fernandez Lopez, Xose Luis; Coto … - In: International journal of hospitality management 95 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012547717