Lüders, Marika (ed.); Andreassen, Tor W. (ed.); … - 2017
Trust and service innovation -- 2. Trust and service innovation / Siv Skard -- 3. Trust, risk and self-service technologies … thinking -- 5. Trust in the future; futures thinking as a capability for service innovation / Daniel Grönquist -- 6 … through business model innovation -- 8. Designing experience-centric business models: How do they look like and how do they …