Contents: 1. Introduction / Tiho Ancev, M. A. Samad Azad and Francesc Hernández Sancho -- 2. Environmentally adjusted productivity and efficiency: a review of concepts, methods and empirical work / Tiho Ancev, M. A. Samad Azad and Mahmuda Akter -- 3. Modeling pollution abatement technologies as...

The definition and measurement of productivity in services raises important conceptual, methodological and strategic problems. This book aims to provide a critical review of the main debates on productivity in the domain of services. The first part examines the theoretical consequences of...

There is great discussion but little consensus on the best measures of organizational performance. This book redresses this imbalance. Measuring Organizational Performance offers a framework with which to better understand the implications of selecting variables for use in both empirical studies...