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Strategising IT service management through ITIL implementation : model and empirical test
Eikebrokk, Tom R.; Iden, Jon - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 238-265
Persistent link: https://www.econbiz.de/10011723559
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Continuous, quality and process improvement : disintegrating and reintegrating operational improvement?
Matthews, Rupert L.; Marzec, Peter E. - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 296-317
Persistent link: https://www.econbiz.de/10011723609
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Connecting big data management capabilities with employee ambidexterity in Chinese multinational enterprises through the mediation of big data value creation at the employee level
Shamim, Saqib; Zeng, Jing; Choksy, Umair Shafi; Shariq, … - In: International business review : the official journal of … 29 (2020) 6, pp. 1-12
Persistent link: https://www.econbiz.de/10012421107
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Informal information flows in organizations : the role of the Italian coffee break
Barmeyer, Christoph I.; Mayrhofer, Ulrike; Würfl, … - In: International business review : the official journal of … 28 (2019) 4, pp. 796-801
Persistent link: https://www.econbiz.de/10012101906
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Managing customer life cycle through knowledge management capability : a contextual role of information technology
Lee, Kuo-Wei; Lanting, Maria Corazon L.; … - In: Total quality management & business excellence : an … 28 (2017) 13, pp. 1559-1583
Persistent link: https://www.econbiz.de/10011816994
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Failing to estimate the costs of offshoring : a study on process performance
Larsen, Marcus M. - In: International business review : the official journal of … 25 (2016) 1, pp. 307-318
Persistent link: https://www.econbiz.de/10011429207
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Bringing Kaizen to the classroom : lessons learned in an Operations Management course
Suárez-Barraza, Manuel F.; Rodríguez-González, … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1002-1016
Persistent link: https://www.econbiz.de/10011440781
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Total productive maintenance in support processes : an enabler for operation excellence
Andersson, Roy; Manfredsson, Peter; Lantz, Björn - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1042-1055
Persistent link: https://www.econbiz.de/10011440796
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Analysis of an unreplicated 22 factorial experiment performed in a continuous process
Bergquist, Bjarne - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1083-1094
Persistent link: https://www.econbiz.de/10011440823
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A conceptual framework for the implementation of quality management systems
Garza-Reyes, Jose Arturo; Rocha-Lona, Luis; Kumar, Vikas - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1298-1310
Persistent link: https://www.econbiz.de/10011528285