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Frontline employees' passion and emotional exhaustion : the mediating role of emotional labor strategies
Chen, Kuan-Yu; Chang, Ching-Wen; Wang, Cheng-Hua - In: International journal of hospitality management 76 (2019) 1, pp. 163-172
Persistent link: https://www.econbiz.de/10011981972
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The fear of being infected and fired : examining the dual job stressors of hospitality employees during COVID-19
Chen, Chun-Chu; Zou, Suiwen; Chen, Ming-Hsiang - In: International journal of hospitality management 102 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013185201