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You are an outsider! : how and when observed leader incivility affect hospitality employees' social categorization and deviant behavior
Liu, Pei
;
An, Xinru
;
Li, Xin
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013383257
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Team leader humility and team proactive customer service behavior : a regulatory focus perspective
Cao, Qiqi
;
Yang, Sainan
;
Wang, Xiao
;
Huang, Zhuowei
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014440004
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