Ship operators have largely contracted out the supply of seafarer labour to crewing agencies recruiting in developing world countries. This case study reports on the quality of seafarer training and on the local enforcement of international training standards in a developing country which has...

This article examines companies' and public sector organisations' external restructuring processes, with consideration of emerging or lengthening value chains and network relationships in the service sector Focusing on two business functions - software development in the IT industry and IT...

This article examines union responses to the reorganization of call centre work in Germany, drawing on case studies from the telecommunications, financial services and subcontractor industries. Service unions initially adopted innovative strategies to organize these workplaces, in response to...

This article explores a neglected aspect of IT-enabled service work: the back office. The fieldwork study reveals how back office service work has been identified as suitable for ongoing reorganization and reconfiguration as firms respond to the pressures of contemporary capitalism. The article...