Willcocks, Leslie P. (ed.); Lacity, Mary C. (ed.); … - 2017
capture and creation; Shaila M Miranda, C. Bruce Kavan -- Part II. From Outsourcing to Offshoring and Business Process … Technology Outsourcing (ITO) and Business Process Outsourcing (BPO), theoretical chapters explore insightful ways of thinking … about the different facets of outsourcing, and provide useful information to practitioners and researchers. Empirical …