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A review of customer citizenship behaviors in the service context
Gong, Taeshik; Yi, Youjae - In: The service industries journal 41 (2021) 3/4, pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
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Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen; Jerger, Christina - In: The service industries journal 36 (2016) 15/16, pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
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The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim; Köseoglu, Mehmet Ali; Sökmen, Alptekin - In: The service industries journal 42 (2022) 7/8, pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
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What we know about transformational leadership in tourism and hospitality : a systematic review and future agenda
Ali, Bavik - In: The service industries journal 44 (2024) 1/2, pp. 105-147
Persistent link: https://www.econbiz.de/10014450282
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Services industries and the informal economy : an introduction
Kedir, Abbi Mamo; Williams, Colin C.; Altinay, Levent - In: The service industries journal 38 (2018) 11/12, pp. 645-649
Persistent link: https://www.econbiz.de/10011884593
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A systematic review of creativity in tourism and hospitality
Bavik, Ali; Kuo, Chen-Feng - In: The service industries journal 42 (2022) 5/6, pp. 321-359
Persistent link: https://www.econbiz.de/10013167430
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Green human resource management in service industries : the construct, antecedents, consequences, and outlook
Tanova, Cem; Bayighomog, Steven W. - In: The service industries journal 42 (2022) 5/6, pp. 412-452
Persistent link: https://www.econbiz.de/10013167435
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Green innovation research in the field of hospitality and tourism : the construct, antecedents, consequences, and future outlook
Gürlek, Mert; Köseoglu, Mehmet Ali - In: The service industries journal 41 (2021) 11/12, pp. 734-766
Persistent link: https://www.econbiz.de/10012623972
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Customer engagement and employee engagement : systematic review and future directions
Chandni, Shumaila; Rahman, Zillur - In: The service industries journal 40 (2020) 13/14, pp. 932-959
Persistent link: https://www.econbiz.de/10012292979
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Service innovation implementation : a systematic review and research agenda
Shiwangi Singh; Akbani, Ismail; Dhir, Sanjay - In: The service industries journal 40 (2020) 7/8, pp. 491-517
Persistent link: https://www.econbiz.de/10012260298