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‘Monday will never be the same again’: the transformation of employment and work in a public-private partnership
Smith, Andrew - In: Work, Employment & Society 26 (2012) 1, pp. 95-110
, together with the insourcing, outsourcing and the first ever offshoring of UK Government work to India. …
Persistent link: https://www.econbiz.de/10011137259
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The back office goes global: exploring connections and contradictions in shared service centres
Howcroft, Debra; Richardson, Helen - In: Work, Employment & Society 26 (2012) 1, pp. 111-127
This article explores a neglected aspect of IT-enabled service work: the back office. The fieldwork study reveals how back office service work has been identified as suitable for ongoing reorganization and reconfiguration as firms respond to the pressures of contemporary capitalism. The article...
Persistent link: https://www.econbiz.de/10010561597
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The next division of labour: work skills in Australian and Indian call centres
Russell, Bob; Thite, Mohan - In: Work, Employment & Society 22 (2008) 4, pp. 615-634
outsourcing of info-service work portends a new division of labour is addressed. Evidence is presented that the work conducted in … profiles in business process outsourcing give rise to contradictions that are specific to the Indian context. …
Persistent link: https://www.econbiz.de/10010890437
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‘India calling to the far away towns’
Taylor, Phil; Bain, Peter - In: Work, Employment & Society 19 (2005) 2, pp. 261-282
future of UK employment. This article challenges the widely-held assumption that offshoring voice services is a seamless … an analysis of the political-economic factors driving offshoring and shaping the forms of work organization to have …
Persistent link: https://www.econbiz.de/10011137219
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Employability of offshore service sector workers in the Philippines: opportunities for upward labour mobility or dead-end jobs?
Beerepoot, Niels; Hendriks, Mitch - In: Work, Employment & Society 27 (2013) 5, pp. 823-841
Critical concerns have been raised about the quality of employment in the offshore service sector in developing countries, suggesting that many activities have an inherent paradox of highly educated workers performing low-skilled jobs. Based on empirical data collected in the offshore service...
Persistent link: https://www.econbiz.de/10010891322