Zusammenfassung Die Erlebnisorientierung der Kunden stellt auch die Tourismusbranche vor neue Herausforderungen. Der Beitrag beschäftigt sich mit der Bedeutung von Erlebnisqualität für eine Urlaubsreise und beantwortet die Forschungsfragen, wodurch sich Erlebnisqualität messen lässt und...

Management control in training institutions is still a missing topic in theoretical and empirical management control research. Therefore the following article presents a framework of management control in training institutions based on the main terms discussed in this context. To illustrate and...

This paper analyses the effects of various maintenance policies and part arrival patterns on the performance of a flexible manufacturing cell (FMC). A simulation analysis coupled with design of experiments is utilised in the study. In particular, the design of experiments includes maintenance...

A block preventive maintenance (PM) policy for a multi-unit system composed of identical units is investigated in this paper. The block PM model of this paper considers periodic inspection and periodic imperfect maintenance. The imperfect maintenance effects are formulated using improvement...

Veolia Water and Suez Environnement manage drinking water supply not only in France but also across the globe. They have developed a series of social performance indicators that have been used in their sustainable development reports since 2002. This paper examines to what extent the publication...

We explore the determinants of inspection outcomes across 1.6 million Occupational Safety and Health Agency (OSHA) audits from 1990 through 2010. We find that discretion in enforcement differs in state and federally conducted inspections. State agencies are more sensitive to local economic...

When OSHA was established, proponents believed it would dramatically improve the safety and health of American workers. During the forty years of its existence, workplace fatalities and nonfatal injuries and illnesses have fallen but OSHA is not the major cause of this decline. Changes in the...

A variable annuity is a popular product for investing retirement income. However, thousands of similar-looking variable annuity products are being offered by hundreds of financial service companies. In such a scenario, how can Prudential achieve meaningful product differentiation to increase the...