Greenhalgh, Trisha; Stones, Rob; Swinglehurst, Deborah - In: Social Science & Medicine 104 (2014) C, pp. 210-219
practitioners and patients book hospital outpatient appointments. It was anticipated that remote booking would become standard … evolving technology and actions of human agents (GPs, administrators, managers and patients). Choose and Book had the … wisdom. Sick patients were incorrectly assumed to behave as rational choosers, able and willing to decide between potential …