Continuous improvement is used to enhance productivity and customer value. However, throughout the years, its efficacy dwindled. Thus, a hybrid methodology known as Lean Six Sigma was developed. It combines Lean and Six Sigma in a continuous improvement effort to address most challenges...

This study aims to research the impact of impersonal and interpersonal trust on communication among virtual teams. A multi-method case study was conducted, with data provided by 94 organisation members in a global telecommunication company with a long history of virtual ways of working. The case...