Performance across several dimensions such as delivery, quality, and product innovation is critical for the well being … on performance variables, the understanding of the relationships is still incomplete. In essence, the effects on … performance are typically viewed as direct and straightforward. We argue instead that the effects of product development …

and service performance with the role of company policy and procedures and shipper cooperation examined. We find that SDC … is beneficial for the financial and service performance of shipping firms. Based on the contingency theory, we argue … further that company policy and procedure as well as shipper cooperation differentiates the performance outcomes of shipping …