Geographies of global service provision are derived from data describing 100 financial and business service firms across 123 cities. The data describe the global strategies of the service firms in terms of their office networks. Using a principal components analysis six different patterns of...

Purpose The purpose of this paper is to accelerate research related to the employee-facets of service management by summarizing current developments in multiple research streams, providing propositions, and articulating new directions for theory and empirical inquiry. Design/methodology/approach...