A growing number of leading management consultants are highlighting from their work the link between investments in information technology and successful business performance. Whilst many senior executives have taken this message to heart and have invested heavily in IT, they are frustrated by...

Purpose – This research seeks to identify and apply techniques that can be used in a supply chain context to diagnose the causes of variability in delivery lead time. Design/methodology/approach – A literature review was conducted and a number of quality management (QM), techniques were...

Purpose – Measures and measurement systems must reflect the context to which they are applied, requiring that the contextual issues relating to retail shrinkage must be identified as a necessary precursor when measuring shrinkage. Without considering these issues any decision on which method...

Purpose – To expand beyond existing research on the integration of supply chain and new product development that has a limited focused on the need to pre‐inform supply chain before product launch, the need for new product development to consider the impact of product design on supply chain...

Purpose – Improving alignment between supply chain and new product development (NPD) can enhance market impact and revenue growth. Additionally, it can remove a lot of frustration for supply chain managers, who currently are often the last to find out about NPD, whereas their contribution is...

A growing number of leading management consultants are highlighting from their work the link between investments in information technology and successful business performance. Whilst many senior executives have taken this message to heart and have invested heavily in IT, they are frustrated by...