Similar Search Results

Customer Relationship Management : Concept, Strategy, and Tools

Kumar, V.; Reinartz, Werner - 2018 - Third edition

This book presents an extensive discussion of the strategic and tactical aspects of customer relationship management as we know it today. It helps readers obtain a comprehensive grasp of CRM strategy, concepts and tools and provides all the necessary steps in managing profitable customer...

Persistent link: https://www.econbiz.de/10012395810

The production and distribution of face masks to other countries : a strategic approach of Taiwan during COVID-19 outbreak

Kumar, Vimal; Ha Thi The Nguyen; Mittal, Ankesh; Lai, … - In: Journal of global operations and strategic sourcing 16 (2023) 2, pp. 541-567

Persistent link: https://www.econbiz.de/10014313316

The influence of personality traits on the decision making process and destination choice for travel planning

Verma, Pratima; Jha, Ajay; Kumar, Vimal; Mittal, Ankesh; … - In: International journal of Indian culture and business … 29 (2023) 1, pp. 23-44

Persistent link: https://www.econbiz.de/10014318346

Key supply chain strategies for post-COVID-19 recovery : evidence from an Indian smart furniture industry

Sachan, Sandeep; Kumar, Vimal; Vardhan, Sachit; Mittal, … - In: International journal of emerging markets 18 (2023) 6, pp. 1378-1396

Persistent link: https://www.econbiz.de/10014333881

The application of quality control circle to improve the PQCDSM quality parameters : a case study

Mittal, Ankesh; Gupta, Pardeep; Kumar, Vimal; Chan, … - In: International journal of productivity and quality … 40 (2023) 1, pp. 102-119

Persistent link: https://www.econbiz.de/10014364217

TQM practices and their impact on organisational performance : the case of India's deming-award industries

Mittal, Ankesh; Gupta, Pardeep; Kumar, Vimal; Antony, Jiju - In: Total quality management & business excellence 34 (2023) 11/12, pp. 1410-1437

Persistent link: https://www.econbiz.de/10014320301

The role of 3S in big data quality : a perspective on operational performance indicators using an integrated approach

Verma, Pratima; Kumar, Vimal; Mittal, Ankesh; Rathore, … - In: The TQM journal : the international review of … 35 (2023) 1, pp. 153-182

Persistent link: https://www.econbiz.de/10014321163

Adoption of ICTs as an emergent business strategy during and following COVID-19 crisis : evidence from Indian MSMEs

Kumar, Vimal; Verma, Pratima; Mittal, Ankesh; Tuesta … - In: Benchmarking : an international journal 30 (2023) 6, pp. 1850-1883

Persistent link: https://www.econbiz.de/10014321910

Evaluation of organizational variables of quality 4.0 in digital transformation : the study of an Indian manufacturing company

Mittal, Ankesh; Kumar, Vimal; Verma, Pratima; Singh, Arpit - In: The TQM journal : the international review of … 36 (2024) 1, pp. 178-207

Persistent link: https://www.econbiz.de/10014460759

The role of barriers to TQM success : a case study of Deming awarded industry

Mittal, Ankesh; Gupta, Pardeep; Kumar, Vimal; Verma, Pratima - In: International journal of productivity and quality … 40 (2023) 3, pp. 295-307

Persistent link: https://www.econbiz.de/10014431112