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~accessRights:"restricted"
~person:"Prentice, Catherine"
~subject:"Kundenservice"
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Kundenorientierung und Leistun...
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Prentice, Catherine
Gustafsson, Anders
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Barnes, Donald C.
5
Beatty, Sharon E.
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Baker, Melissa A.
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Journal of retailing and consumer services
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ECONIS (ZBW)
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The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
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2
Engaging and retaining customers with AI and employee
service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
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