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~accessRights:"restricted"
~person:"Rahman, Zillur"
~subject:"Beschwerdemanagement"
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Virtuelle Stimuli für Kundente...
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European business review : EBR ; the official journal of the International Management Centres, Europe
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Handbook of research on customer engagement
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The role of consumer engagement in recovering online service failures : an application of service-dominant logic
Islam, Jamid Ul
;
Rahman, Zillur
;
Hollebeek, Linda D.
- In:
Handbook of research on customer engagement
,
(pp. 456-469)
.
2019
Persistent link: https://www.econbiz.de/10013163406
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2
The effect of CSR on consumer behavioral responses after service failure and recovery
Fatma, Mobin
;
Khan, Imran
;
Rahman, Zillur
- In:
European business review : EBR ; the official journal …
28
(
2016
)
5
,
pp. 583-599
Persistent link: https://www.econbiz.de/10011588576
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