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~accessRights:"restricted"
~person:"Seidel, Wolfgang"
~person:"Stauss, Bernd"
~subject:"Kundenservice"
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Der Staat in Augenhöhe? Durch...
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Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
Bruhn, Manfred
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2010
Dienstleistungen – Managementherausforderungen zwischen interner und externer
Kundenorientierung
-- Moderierende Effekte der … Austausch als Bedingungen interner
Kundenorientierung
-- Die organisatorische Gestaltung interner Dienstleistungen durch …
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