The aim of this article is to propose a multi-objective decision-making method for researching and solving multi-attribute heterogeneous group decision-making problems. This is in the case that the characters of the decision information and decision makers' preferences are heterogeneous, and the...

The current study systematically and thoroughly reviewed the extant literature on e-service quality research to examine 1) how e-service is defined by researchers, 2) how e-service quality is defined by researchers, 3) what e-service quality scales and dimensions have been identified, 4) what...