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Four decades of frontline service employee research : an integrative bibliometric review

Subramony, Mahesh; Groth, Markus; Hu, Xinyu; Wu, Yu - In: Journal of service research 24 (2021) 2, pp. 230-248

Persistent link: https://www.econbiz.de/10012522538

Methodology implications in automotive product-service systems : a systematic literature review

Sabbagh, Omar; Mohd Nizam Ab Rahman; Wan Rosmanira Ismail; … - In: Total quality management & business excellence : an … 28 (2017) 13, pp. 1632-1668

Persistent link: https://www.econbiz.de/10011817067

A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations

Li, Minglong; Yin, Dexiang; Qiu, Hailian; Bai, Billy - In: International journal of hospitality management 95 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012547997

Online service failure : antecedents, moderators and consequences

Adil, Mohd; Sadiq, Mohd; Jebarajakirthy, Charles; … - In: Journal of service theory and practice 32 (2022) 6, pp. 797-842

Persistent link: https://www.econbiz.de/10013440334

Factors influencing consumer forgiveness : a systematic literature review and directions for future research

Kim, Yungchul; Ho, Ting Hin; Tan, Lay Peng; Casidy, Riza - In: Journal of service theory and practice 33 (2023) 5, pp. 601-628

Persistent link: https://www.econbiz.de/10014339764

Service quality measures : systematic literature review and future research directions

Prasad, Ram Komal; Verma, Sanjeev - In: International journal of management practice : IJMP 15 (2022) 1, pp. 9-23

Persistent link: https://www.econbiz.de/10012800117

Corporate social responsibility and satisfaction in service industries : a systematic review and integrative framework

Mohammadi, Elaheh; Vagnani, Gianluca; Maleki, Hossein - In: Society and business review 18 (2023) 2, pp. 363-397

Persistent link: https://www.econbiz.de/10014334084

Dienstleistungen - eine weibliche Teilzeitbranche? : Ein europäischer Vergleich

Wagner, Alexandra - In: WSI-Mitteilungen : Zeitschrift des Wirtschafts- und … 55 (2002) 9, pp. 546-549

Persistent link: https://www.econbiz.de/10001700139

Chapter 2 What Is Decent Work? A Review of the Literature

Brill, Lucy - 2021

This chapter reviews the literature surrounding the concept of decent work, beginning in 1999 with the International Labour Organization's (ILO's) decision to adopt the term as its primary goal, bringing together ‘four strategic objectives: the promotion of rights at work; employment; social...

Persistent link: https://www.econbiz.de/10015086813

Consumer characteristics and e-grocery services : the primacy of the primary shopper

Van Hove, Leo - In: Electronic commerce research 22 (2022) 2, pp. 241-266

Persistent link: https://www.econbiz.de/10013263015

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