"This book examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies"--Provided...

Describes what Business Intelligence (BI) is, how it is being conducted and managed and its major opportunities, limitations, issues and risks. This book takes an in-depth look at the scope of global technological change and BI. During this transition to BI, information does not merely add...

Die digitale Transformation verstärkt den Einfluss der Informationstechnologie auf den Unternehmenserfolg erheblich. Damit erhöhen sich auch die Anforderungen an das Führungssystem der IT in den Unternehmen. Hier gilt die einfache Weisheit: Ein ungeeignetes Managementsystem bringt in der...