1. Passenger interests in public transport / Martin Schiefelbusch -- 2. Consumer protection in public transport -- 3. Customer perspective in quality management -- 4. User participation in public transport -- 5. Planning public transport, customer representation and passenger rights in Europe --...

The reader will find in this publication the recommendations which the Round Table made on ways to combat vandalism, namely: the creation of local partnerships between all actors involved in crime prevention, policing and law enforcement; exchanges of experience; the issuing of guidelines on crime...