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"This book provides the basic vocabulary and managerial framework for managing strategically the IT workforce at the firm level. It also informs managers what tools and services are available to assess the skill levels of their IT workforce and job candidates. Finally, it gives different...
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Deschoolmeester -- 6. Measuring IT service management performance: a model development / Francis Gacenga ... [et al.] -- 7. Fuzzy … information systems performance management system: the case of an insurance corporation / Angela Perego …
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