The now widely accepted description of the new post‐industrial society as defined by Daniel Bell clearly points to an emphasis on the provision of services rather than on the production of goods. In part this is true because improved technologies for agricultural and industrial production...

As a profession we argue endlessly about the quality of our activities in providing information. From my background as an educator, practicing librarian, and corporate official, I have concluded that while obviously the quality of the service we provide varies with the abilities of the specific...