With the objective of expanding fire protection services to cover sparsely populated areas, an important reform has been implemented in the region of Galicia (Spain) over the two last decades, involving cooperation at county level and provincial level for service provision, and privatization of...

The study addresses governance challenges in public service delivery in China. It builds on the citizen scorecard survey conducted in five Chinese cities in 2006 to gauge citizens’ experience with public services, and demonstrates the usefulness of citizens’ feedback for policy development...

Die Privatisierung öffentlicher Dienstleistungen befindet sich seit Anfang der 70er Jahre des vergangenen Jahrhunderts in der wissenschaftlichen Diskussion und war schon Thema diverser theoretischer Abhandlungen. Innerhalb dieser - angesichts leerer Staatskassen - heute nicht minder aktuellen...

This paper studies the relationship between devolution, accountability, and service delivery in Pakistan. It examines the degree of accessibility of local policy-makers and the level of competition in local elections, the expenditure patterns of local governments to gauge their sector...

This paper examines different models of governing structure found in metropolitan areas around the world. It evaluates how well these models achieve the coordination of service delivery over the entire metropolitan area as well as the extent to which they result in the equitable sharing of costs...