The operations of the dispatch department of a manufacturing organization have been analysed in terms of matching the labour supply to the labour demand (as determined by customer orders). The problem differed somewhat from those traditionally associated with dispatch departments since set-up...

The strategic moves made by Fisons from the start of the company through to the present are charted. The significant events and strategic moves for the period up to 1980 are chronicled first, followed by events during the two subsequent periods, the crisis years 1980–1983 and the years...

Both quality management and the use of information technology have been widely researched over recent years. However, there has been no well‐founded empirical research on the two together – on how IT can support quality management practices. This paper presents a research instrument to be...