There has been a great deal of discussion on the knowledge economy, but much of this has been more a matter of rhetoric than serious analysis. This book is a pioneering effort to address this gap, using a range of methods and investigating knowledge-intensive service activities (KISA) in many...

Introduction to the Book -- Introduction to Service Innovation -- Introduction to Business Model Innovation Cases -- Service Innovation in the Chinese Aviation Industry: The Case of Chinese Low Cost Carriers -- Survival by “Servicisation”: A Multiple-case Study of the Taiwanese Video Games...

1 Introduction -- 2 Foresight for STI - What and Why -- 3 Initiation-Scoping and Managing ForSTI -- 4 Interaction - Participation and Recruitment -- 5 Intelligence - Environmental and Horizon Scanning -- 6 Intelligence - Delphi -- 7 Imagination - Scenarios and Alternative Futures -- 8...